Who are we?

United States

Our automated system is only able to accept orders from the 50 US States.

Non-US Orders

We do not ship internationally.

Time Between Ordering and Shipping

"Usually in stock" items (incense and fragrance oils) take between 0-2 business days to ship. Usually orders are processed and shipped every morning and generally instock orders go out the same day.

Special order items are any bulk incense/oils requests - we try to order as often as we can balancing our pricing to you with the shipping cost charged for shipping to us.

Payment Methods

Credit Cards

We accept Visa and MasterCard, but are unable to accept non USA bank issued cards or cards with non USA billing addresses.

Our shopping cart system works a little differently than most. Your card is not charged automatically when you complete your order, as with many sites. It is charged manually either before we pack your order, or once any questions (what to do about out-of-stock second choices, etc) about your order have been answered and you've indicated you would like to proceed.

PayPal

We do not accept PayPal currently.

In the meantime, we're fully PCI compliant! This is a credit card industry standard for card security, and means it is safe to shop with us using your credit card.

Shipping

Please Make Sure You Give Us A Valid Address!

If a parcel is bounced back to us because of a problem with your address - or because you are not there to receive it, you are responsible for paying the reship freight.

We ship USPS packages every day, Monday thru Saturday. USPS does not provide service on Sunday.

Returns, Refunds, Cancelations

We do not issue refunds for items that are refused, bounced back to us due to address issues or returned to us randomly. Please do not randomly send merchandise back to us. Any parcels that come in without authorization will be discarded and you will not be refunded.

If we send you an item that is not what you ordered, we will make it right! We are easy to contact via email and we will always work to make sure you're happy.

We are unable to take returns of anything featured on our website. Incense and fragrances are largely a matter of personal taste.

The overall idea here is "work with us!" Rather than simply sending something back without even contacting us, or worse, reversing your charge via your card issuer's website - contact us! We'll do our best to work out whatever issue you're having.